HESL Quality Policy

We have established this quality policy to be consistent with the purpose and context of our company. It provides a framework for the setting and review of objectives in addition to our commitment to satisfy applicable customers’, regulatory and legislative requirements as well as our commitment to continually improve our management systems.

Customer Focus – as a company we have made a commitment to understand our current and future customer needs; meet their requirements and strive to exceed the expectations.

Leadership – our senior management have committed to creating and maintaining a working environment in which people are fully involved in achieving our objectives.

Engagement of People – as a company we recognise that people are the essence of any good business and that their full involvement enables their abilities to be used for our benefit.

Process Approach – as a company we understand that a desired result is achieved more efficiently when activities and related resources are managed as a process or a series of interconnecting processes.

Improvement – we are committed to achieving continual improvement across all aspects of our quality management system.

Evidence-based decision making – the company is committed to only making decisions relating to our QMS, following the analysis of relevant data or information.

Relationship management – HESL recognises that the relationships it has with external providers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.

Our policy is also to meet the requirements of other interested parties and in meeting our social, environmental, regulatory, and legislative responsibilities.


Steve Matthews – Managing Director

Reviewed: 1st November 2023

Document Ref: 1009

Next Review 2024

Reviewed 2023

Created 2012